Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") apply when you use the website of Olympic Tree Service LLC ("Olympic Tree Service," "we," "us," or "our"), request an estimate, book tree care work, or communicate with us by phone, email, or text message. By doing any of those things, you agree to these Terms and to our Privacy Policy, which describes how we handle your information.

If you do not agree with these Terms, please do not use our website or services. If a signed written estimate, work order, or contract for a specific job says something different from these Terms, that document controls for that job.

2. About us & our services

Olympic Tree Service LLC is a licensed and insured tree care company based in Olympia, Washington. We provide tree removal, tree trimming and pruning, stump grinding, tree health care, commercial and HOA tree care, and 24/7 emergency storm response to residential and commercial customers in Thurston, Mason, and Lewis Counties and the surrounding South Puget Sound area.

You must be at least 18 years old and legally able to enter into a contract to book work with us.

3. Estimates, quotes & pricing

Estimates are free and carry no obligation. Unless we state otherwise in writing:

• A quote covers only the specific trees and work described in it. Additional trees, additional cuts, or extra debris removal requested later may change the price.
• Quotes are generally valid for 30 days from the date issued.
• Prices assume normal access to the work area. If access turns out to be significantly more restricted than described — for example a gate too narrow for equipment, soft ground, or an obstruction discovered on arrival — we will discuss any price adjustment with you before continuing.
• Hidden conditions inside a tree (internal decay, embedded metal, or hardware) can change the time, risk, and equipment a job requires. If we find one, we will stop, explain the situation, and get your approval before proceeding with any change in scope or price.
• Stump grinding is quoted to a stated depth below grade. Grinding does not remove all roots, and backfill, topsoil, and replanting are not included unless listed.

Emergency and after-hours work may be priced differently from scheduled work due to crew call-out, urgency, and conditions.

4. Scheduling, weather & delays

We schedule work in arrival windows rather than exact times, because tree work durations vary and emergencies happen. We will contact you if our timing changes.

Tree work is weather-dependent. High wind, ice, lightning, or unsafe ground conditions can force us to postpone a job for the safety of our crew and your property. If that happens we will reschedule you as promptly as possible at no penalty. We are not responsible for losses caused by delays outside our reasonable control, including weather, road closures, power company scheduling, permitting timelines, or equipment failure.

5. Your responsibilities as the property owner

To let us work safely and efficiently, you agree to:

• Confirm you have the right to authorize the work — that you own the property, or have permission from the owner, HOA, or landlord, and that the trees are on your property. If a tree sits on or near a boundary, you are responsible for resolving that with your neighbor before we begin.
• Obtain or confirm any needed permits or approvals where local ordinances, HOA rules, critical-area regulations, or easements apply. We are glad to advise on what we have seen in the area, but the permit obligation is the property owner's unless we agree in writing to handle it.
• Point out hidden features before work starts — septic tanks and drain fields, irrigation lines, invisible dog fences, low-voltage lighting, private utility lines, wells, drain pipes, and buried cables. We cannot see these, and we are not liable for damage to unmarked underground or concealed items.
• Clear the work area of vehicles, patio furniture, planters, decorations, and pets, and keep people and animals away from the work zone while our crew is on site.
• Provide access to the property, including gate codes or keys as needed on the scheduled day.

Some marking of the ground and minor lawn impressions from equipment are a normal part of removals and stump grinding, particularly in wet Puget Sound conditions. We take care to minimize it and we clean up thoroughly, but we cannot guarantee a lawn will be untouched.

6. Payment terms

Unless your written estimate or invoice states otherwise, payment is due upon completion of the work. We accept cash, check, Visa, Mastercard, American Express, Venmo, Zelle, PayPal, and Apple Pay, and financing is available on qualifying jobs.

• Larger jobs may require a deposit, which will be stated in your estimate before we begin.
• Card and digital payments are processed by third-party payment processors under their own terms; we do not store full card numbers.
• Returned checks and past-due balances may incur reasonable fees and interest as permitted by Washington law, along with costs of collection.
• Invoices, receipts, and payment reminders may be sent by email or text message.

7. Cancellations & rescheduling

Plans change — just let us know. We ask for at least 24 hours' notice to cancel or reschedule a booked job so we can offer the slot to another customer. If a crew has already been dispatched, or if specialized equipment such as a crane has been reserved for your job, we may charge for the costs actually incurred. Any such charge will be explained to you. Deposits on custom or specialized work may be non-refundable where stated in your estimate.

8. SMS / text messaging program terms

These terms govern the Olympic Tree Service LLC text messaging program. By providing your mobile number to us or by texting us, you agree to these SMS terms.

Customer support

If you are experiencing any issues with the messaging program, reply with the keyword HELP for more assistance, or get help directly at:

9. Email & phone communications

When you become a customer we may email or call you about your estimate, appointment, invoice, or job. You can unsubscribe from marketing emails at any time using the link in the email or by contacting us; we will still send transactional messages about work you have booked. Calls to or from our office may not be recorded unless we tell you at the time.

10. Workmanship & disclaimers

We stand behind our work. Our crews are trained, licensed, and insured, and we follow accepted industry practice for the removals and pruning we perform. If you believe something was not done as agreed, contact us promptly and we will look at it with you.

At the same time, trees are living organisms in an uncontrolled environment, and there are limits to what any tree service can promise:

• We do not guarantee that a pruned or treated tree will survive, recover, or remain free of disease, pests, or future limb failure.
• We do not guarantee that a tree left standing will not fail in a future storm. Our observations about tree condition are professional opinions, not warranties, and a tree that appears healthy can still fail.
• Stump grinding does not remove the entire root system, and some regrowth or settling can occur.
• Except as expressly stated in a written estimate or work order, our services are provided without warranties of any kind, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by law.

Nothing in these Terms limits any rights you have under the Washington Consumer Protection Act or other laws that cannot be waived.

11. Limitation of liability

We carry liability insurance and workers' compensation coverage, and we are responsible for damage our crew causes through our negligence. Proof of insurance is available on request.

To the fullest extent permitted by law, Olympic Tree Service LLC is not liable for: indirect, incidental, special, or consequential damages; lost profits or lost use; damage to unmarked or concealed underground or in-ground features you did not identify to us; pre-existing property conditions; or damage arising from your failure to obtain a required permit or approval. Except where the law provides otherwise, our total liability for any claim relating to a job will not exceed the amount you paid us for that job.

Any claim about the work should be reported to us in writing within a reasonable time after you discover it, so that we can inspect the condition while the cause can still be determined.

12. Website use & content

The content on this website — text, photos, videos, our logo, and design — belongs to Olympic Tree Service LLC or is used with permission, and may not be copied or reused commercially without our written consent. Photos and videos on this site are of our own completed work; individual results vary by property and tree condition.

You agree not to use the website to send unlawful, abusive, or misleading content, to attempt to interrupt or gain unauthorized access to it, or to scrape it for automated commercial use. Our website may link to or embed third-party services such as Google Maps and our online request form; we are not responsible for the content or practices of those third parties.

Information on this site is provided for general informational purposes and is not a substitute for an on-site assessment of your specific trees.

13. Governing law & disputes

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. If a dispute arises, we ask that you contact us first — nearly everything can be resolved with a phone call. If it cannot be, the dispute will be brought in the state or federal courts located in Thurston County, Washington, and you and we consent to the jurisdiction of those courts.

If any provision of these Terms is found unenforceable, the rest remain in effect.

14. Changes to these terms

We may update these Terms as our business, technology, or the law changes. When we do, we will revise the "Effective & last updated" date at the top of this page and post the new version here. Continuing to use our website or services after an update means you accept the revised Terms. The Terms in effect on the date of your signed estimate or work order govern that job.

15. How to contact us

Questions about these Terms, a quote, an invoice, or our text messaging program? Reach a real person at our Olympia office: